First Class Eyecare : Exceptional Value

VIEW : the BIG optician


Family-friendly Newcastle Opticians

As opposed to writing here our own promotional text, we thought that you would like the opportunity to read what our valued customers say about us:


Our Customers Testimonials

Mr. S. Davis via email

"Hi Keith, Karen and all at The BIG Optician I'd just like to say thank you very much for the excellent service I've had over the past few weeks from the initial eye test with Keith to the receipt of my specs. Having been far from a straightforward customer involving a few changes of lenses, you have very much 'gone the extra mile' at every stage to ensure I have ended up with exactly what I needed and I really appreciate your indulgence. I felt like I was getting special treatment but I could also see that you treat all your customers in the same caring and professional way. Special thanks to Dan who dealt with me most of the time. His expertise, experience and patience was much appreciated. See you next time. Regards"

J and D Smetham, Wallsend

"I am writing to congratulate Keith on winning the prestigious award \'The Most Inspirational Eyecare Professional\'. The competition included Optometrists, Ophthalmologists and Dispensing Opticians drawn from Russia, France, Korea, Hungary, Canada and The Netherlands.

I have been a patient of Keith\'s from when he was director at The Eye Clinic, through his six years at The Big Optician. He shows an obvious passion for his work with great emphasis on patient care.

I particularly appreciate the fact that I receive digital retinal photography at no extra charge. We must also give mention to Karen, George and all your technicians.

The prices are keen - the service is first class - all with a welcoming smile and a cup of tea.

Best wishes to you all - see you next year"

Abby Hughes

"I instantly felt the warm welcome from the team at The BIG Optician. Whilst being attentive and helpful, at no time did I feel anything other than relaxed, not pressured and uncomfortable like you can find in situations like this. There was so much to chose from they gave me expert advice based on the features of my face and the glasses. Having bought both spectacles and sunglasses from The BIG Optician, I came away with designer frames I was looking forward to wearing for work and social occasions. I noticed the store was full of customers of all ages, there is without a doubt something for everyone!"

Ian Hughes

"Keith and Karen, founders and directors of The BIG Optician make a fantastic team. After speaking with Keith for only a few moments I was impressed with how he took the time to get to know and understand me. He speaks with real passion and expertise about the importance of eye care and how it is a window to your health and well being. Keith explained in clear, simple terms the steps of my eye examination and I was made to feel valued as a patient not just a customer. Karen, assisted by her highly trained staff then guided me around the impressive choice of frames in store. With so many to chose from it is difficult but Karen was able to suggest and advise me of choices I may not have looked at myself. The outcome was a frame that has been noticed and admired wherever I go by friends and family. Keith and Karen are the people I will trust in the future for all the eye care requirements of myself and my family."

Gabriella D

"In August 2013 I went to The BIG Optician to have new glasses made. I have been wearing glasses since I was 3 and have a condition that greatly complicates finding the correct lenses. At The BIG Optician I have received an excellent service: Mr. Little's dedication and professionalism resulted in the right glasses. Thank you very much! "

M and D Young, Houghton-le-Spring

"We thought we would send you a thank you as you provided Martyn and myself with such a high level of service at The Big Optician. It was our first time at The Big Optician and the service you provided was excellent. Debbie, you are an asset to the company"

Mr. S.J. Bulmer, Leeds

"I recently brought my 84 Year old mother to The Big Optician to have her eyes tested and for new spectacles. As she is infirm and not very mobile, I was looking for a venue that had primarily the following: ease of access and range of spectacles (from the point of view of price and choice). I made my decision to use The Big Optician via the web and then made the appointment.

I am not normally given to write testimonials but was so impressed I felt I had to share my experience.

Location is excellent, easy to find with great access. Just as I needed, parking was brilliant with only a few short steps into the store.

My mother was really well cared for by The Big Optician team, having the whole process of testing her eyes to choosing her spectacles clearly explained.

We particularly liked the clear pricing and the depth of range available. Whilst we were mainly looking for range and access, we were delighted to have the further benefits of care and value to add to the whole mix which made, what might have been a trying ordeal for an elderly woman, into a very pleasant experience indeed."

Ben Hope, The Coast

"I recently visited The BIG Optician in Newcastle. I chose to visit them above other opticians in the area for several reasons :

1. Their website grabbed my attention. More professional than any other in the area, and one that I really felt they had put the time and effort into to portray the level of dedication to their field.

2. They open when I need them to be, after the working hours and on weekends.

3. The friendly but professional approach that they say they provide, as well as my favourite brand, Tom Ford.

So after my first visit was I as impressed as I hoped? More so... The optician found out about my vision, what I did, how I could improve what I do in regards to my vision, and I got excellent feedback in terms of style and what was best for me, and thankfully... they helped me choose the Tom Fords!"

Ms. K.Orr, Newcastle

"I recently visited your Out of Town Superstore as a new customer. I felt it was important to give you my impressions and Customer Service Feedback.

The store was bright and airy and clean and tidy.

I was greeted and made welcome. My eye test was carried out with great care and professionalism. I have ordered my spectacles. There was a good choice of spectacles and also varied price tags.

I would like to give the following staff a special thank you: Joanne, Eddie and Matthew who made my visit to the store a great experience. I look forward to picking up my spectacles.

I definitely will be recommending my family and friends to the BIG optician experience."

Monica, NORWAY 2010

"I have a big thank you for The Big Optician team. Unfortunately I live far away from the UK in Norway, and I don\'t have the possibility to visit Newcastle or The Big Optician, but I found them on the net and I\'m happy I did!! I\'m so glad I decided to order my glasses from your company, I got all the help and support I needed on the phone and by email. I want to thank you all, especially Karen, who helped me find and order the frame I wanted, even though it wasn\'t in stock anywhere.

Keep it like that, keep being nice, kind, patient and helpful with your clients, all of you from The Big Optician are doing a great job with our eyes!

Thank you again, best regards"

Mrs A. Horn, Newcastle

"Thank you so much to all the staff at \'my new opticians\' for putting me at ease. your friendliness is much appreciated, I felt so nervous on arrival for my eye test appointment but by the time I\'d left, I felt as if I\'d been among friends. Excellent eye examination and wonderful service"

Mr. F.L. Ducane, Sunderland

"The most thorough eye test I have ever experienced. It\'s so reassuring to me that my most precious sense (my vision) is being so carefully looked after at The Big Optician. Thank you to Mr Little and his team of professionals for excellent eyecare and very good value for money glasses. I wouldn\'t dream of going to any other optician"

Mr. M. Stobbs, Newcastle

"FANTASTIC CUSTOMER SERVICE, not very often received these days! Thank you for your patience and your help"

Mr Shaw, Whitley Bay

"The BIG Optician have looked after my family for the last 5 years. They\'re friendly, always have the latest stock of designer wear (important for my wife) and they never disappoint"

Mrs B Garland, Northumberland

"In this day and age when everyone seems to complain, I am happy to say I am delighted with the practice. Keith has looked after me and my family for almost 20 years and is, in my opinion, the best in the North East. He is always the absolute professional and I would not dream of having anyone else"

B.G, Bedlington

"For eyecare if you want the best, Then go ahead and book a test . The Big Optician you will find, Is very caring, thorough and kind, Your eyes are precious so don\'t delay, Just phone and make an appointment today"

L. Simonson

"Just to say thank you to Keith and staff and especially Dan, for your patience, perseverance and education. I have learned more about spectacle lenses than I ever thought possible."

Ian Tubbritt

"These are really great opticians. The staff are very friendly, and really do go the extra mile to help."

Alan Rodmell

"24/7 opticians.
Really trendy place. Friendly welcoming staff and skilled opticians. Eye tests are the most thorough I have had anywhere and the prices (despite a lot of the frames being designer) are great.
Build quality on glasses are top notch as is the aftercare.
For me though the option of eye tests on a Sunday is a real bonus when you work all week

Peter Slee

"Both my wife and I are customers of the Big Optician and are delighted by the overall excellent service we've received. The store is in a great location with free parking, the staff are both friendly and knowledgable which together with the extensive range of up to the minute eyewear and welcoming layout makes the 'optician visit' both relaxing and enjoyable. Most important though is the expert advice and the knowledge that you're in safe hands."

Helena Holford

"Amazing friendly staff, excellent service, great product range....."

Tony Ganley


I've been going to the Big optician for many years now and have found them to be very professional and friendly. They have a great selection of glasses to choose from. The eye test is very thorough and explained at every step of the examination. Free parking and open on Sundays which is a great help. Very pleased. i would have no hesitation in recommending The Big Optician.

Trudi Slee

"Always so friendly.. Gave me lots of good advise about my contact lens! Improved my reading capability with vary focal lens"

Amy Slee

"Amazing selection and 1st class customer service! I will be revisiting!"

Richard Crulley

"Fantastic service, brilliant staff and an overall positive experience. I would recommend The Big Optician to anyone!"


"Fantastic staff, friendly informative and welcoming. Great experience!"

Susan Girven

"My family and I have been patients of the Big Optician for years, we even travel back from our home in Bedford as they have such an extensive range of products . I have no problem recommending them, because of the excellent service they give, you are given an extensive eye examination and it is a pleasure to see the same friendly faces who welcome you back. You are given a professional personalised service and made to feel valued each time you visit."

Joe Cornforth


A very professional, knowledgeable and caring practice that has a fantastic range to choose from. I highly recommend The Big Optician for top quality service, first time every time.

Paul Girven

"We are always extremely pleased with the level of service, the choice of frames and the care and advice provided. First class operation."

Sarah Reid


Always a hassle free, professional and enjoyable experience. Would highly recommend.

Ian Browning

"First class service and very friendly staff"

Zoe Laidler

"The service at The Big Optician is always of a very high standard from the minute you arrive throughout the consultation the examination and tests as well as any further aftercare and advice, nothing is a problem everyone is happy to help.
I have always felt at ease and had all the right advice to help with unusual eye problems I would definitely recommend The Big Optician.

F L Duncan (NHS Review)

"Complete confidence

I first saw the big optician in its early days and from my first contact with them was impressed. The glasses I received following that comprehensive eye test were great and I had no hesitation in returning whenever an eye test became due. There's always a great range of frames to choose from too.
The showroom has changed a good deal over the years, always improving, but the standard of care I receive there remains of the same high standard I've grown to expect from the big optician."

Anonymous (NHS Review)

"Excellent visit, very professional practice

I'm not one to leave reviews but I had to make an exception here. Fantastic from start to finish. I called up to make a booking, I was seen to straight away, thoroughly examined testing procedure by the optician and had my new glasses within a few days. I couldn't have asked for a smoother ride.

I have recommended friends since my visit on many occasions and they have all been really pleased.

Will definitely be visiting again for my next check up!"

Helena Holford (NHS Review)

"Fantastic Customer Service......., Professional Staff......,

Our family have used The Big Optician for five years, we have always received professional guidance with regards to optical wear. The staff have gone above and beyond in professional care. We trust and respect their practice, and wish them every success in the future"

Anonymous (NHS Review)

"Superb service, superb people, superb people.

I've been taking my family to The Big Optician for many years and have never experienced anything but great care and service. Recently my son experienced a devastating car crash which left him with Neurological damage which affected his vision. When he was well enough to attend TBO they went through numerous tests, not just a sight test, took imagery and talked through what had happened to his vision at length, including what was needed to rectify his issues.

I cannot speak highly enough of all the staff."

Jan Langan (NHS Review)

Have used the Big Optician since it opened and very happy with the care I get from this optician.It has all the latest equipment and a great range of spectacles. The staff are helpful and if I have any problems they go the extra mile to make sure that it is put right.."

Peter Woodhill (NHS Review)

"Very Helpful Optician!

After having Menigitis & a Stroke, the Optician was very thorough & kind to me, also what a large amount of Frames they have on offer!! A modern & very clean establishmen!!"

Kathryn (NHS Review)

"Fantastic customer service

I have been a customer for the past 3 years and have found the service from all staff to be efficient and very customer focussed. The choice of frames is amazing and there are styles to suit everyone.... All very stylish and the latest designs. The practice is modern and welcoming with plenty of available parking... What really makes them stand out from other practices for me are the very flexible opening times - late nights and weekends. Well done to the team."

Melanie Horan (Google)

"Excellent Service - I get my contact lenses and specs from TBO. Staff are very professional, friendly and knowledgeable. I would recommend to anyone!"

Andrew Nickson (Google)


I have bought a number of prescription glasses and sun glasses from the Big Optician. The staff are extremely friendly and knowledgeable. I can not recommend them highly enough.